And The Award Goes To... Beechtree Total Care

Beechtree constantly monitors its own performance and encourages feedback from its clients. It has also received numerous awards, accolades, endorsements and press coverage.

"Three star excellent service" - Care Quality Commission

The high quality of Beechtree’s service is confirmed by the most recent inspection from the Care Quality Commission (which replaced the Commission for Social Care Inspectorate). When they dropped in 'unannounced' in January 2010, and in the last Key Inspection in September 2006, Beechtree Total Care was given the highest possible overall rating of 'three star excellent' each time.  While standards were met across the board, the detailed report identified that standards were exceeded in four areas: Quality Monitoring, Staff Training and Development, and Adult Protection.  Both reports can be found on the CQC website.

Winner of Home Care Business of the Year, The Ceretas National Home Care Awards, June 2009

This award was presented by Ceretas, formerly known as the British Association of Domiciliary Care (BADCO), the Professional Association dedicated to individuals working in Home Care.

Finalist in the Social Care section of The Kent Excellence in Business Awards, July 2009.

Shortlisted for Large Business of The Year (for those with over 50 employees) of The Kent Excellence in Business Awards, July 2009.

Winner of South East Carer of the Year Award, The Ceretas National Home Care Awards, May 2008

Ms Lesley Lloyd, senior care co-ordinator, employed by Beech Tree Total Care since 1997 won South East Carer of the Year award 2008.

Winner of Kent Business Award for best Social Care Company in Kent, June 2007.

Judges remarked on Beechtree’s high quality monitoring systems with strong focus on user feedback. They were also impressed that 'The Company demonstrates much good practice in the way it manages its people... It is committed to improving everything it does and has a culture of continuous improvement.'

Customer Care Survey - March 2007

Clients’ comments included:

  • Care workers are excellent.
  • Staff are caring and considerate, and time keeping is very good.
  • You have people’s interest at heart and cope well with a difficult job.
  • All carers are friendly and they make me feel at ease.
  • You provide a caring professional service, going the extra mile so to speak. If necessary, staff will take letters to post even if it is out of their way.

CSCI (Commission for Social Care Inspectorate) Key Inspection September 2006

All key standards were inspected and either met or exceeded. One relative described the Beech Tree service as ‘exemplary’, while service users themselves said it was ‘excellent’. The full report can be accessed at www.cqc.org.uk. Read the full report.

Please note that CSCI has since been replaced by the Care Quality Commission (CQC).